When do I get my pay statement?
Every Thursday night by email, as a PDF and a Word file. If payroll runs late, it comes Friday morning. Check that your email is saved in My Pay Profile.
How are stops counted?
One stop = one delivery address on one day. Extra packages to the same address that day count as the same stop.
What is the $45 weekly fee?
Accident/Occupational Insurance & Cargo, charged once per week worked where it applies to your agreement.
When is a claim charged?
Manual delivery scans, a package the customer can’t find (with GPS correct, or with GPS not at the location), bad placement, a delivery photo that isn’t the customer’s location, or more than 3 scans outside the geofence in a week. Attempts and disputes with no GPS are not charged. Full details on Pay & Paperwork.
How do leaderboard bonuses work?
Top 2 at each hub every week: #1 gets $25 + $0.05/stop (up to $70), #2 gets $25 + $0.02/stop (up to $40). Monthly: #1 $50, #2 $25 per hub. See How Bonuses Work.
When does the leaderboard update?
Every Friday at 12:00 PM. Monthly winners are announced the first Friday of the next month.
How do I get my photo on the leaderboard?
Fill out the Driver Challenge Profile & Photo form and pick King or Queen. Drivers with a photo earn the 📸 Face of the Fleet badge.
Why is my pay on hold?
You haven’t worked 6+ days before payday and your Direct Deposit and/or W-9 isn’t signed. Complete both in the app (Pay Setup), then contact us. Your held pay is released in the next pay period after you contact us.
Am I an employee?
No. You are a 1099 independent contractor. No taxes are withheld; you handle your own taxes.
How do I request time off?
Use the Leave Request form or the Leave Request page in the app.
How do I report a bad address?
Use the Bad Address Issue Report.
Who do I contact for help?
Contact dispatch, reply to your pay statement email, or email rollinglogistics.service@gmail.com.